Refund & Revision Policy

The $199 SimplyReeled Starter Package provides complete short-form video creation with transparent deliverables and built-in revision support.

• 3 professionally edited short-form videos • Approximately 15–30 seconds per video • Captions & background music when appropriate • Customer logo/branding & call-to-action • One included revision round & final ready-to-post video files

Before Editing Begins

After Editing Begins

If you cancel before SimplyReeled begins substantive editing work, you may request a full refund.

Once substantive editing has begun, the project fee becomes compensation for creative work already performed. If a customer cancels after editing has started, SimplyReeled may retain a reasonable portion of the payment based on work completed.

If we determine that we cannot reasonably complete your project because the footage is unusable or the request falls outside the scope of our services, we may cancel the project and issue an appropriate refund.

Once initial video drafts have been substantially completed or delivered, the project fee is generally non-refundable, except where required by law or where SimplyReeled is unable to provide the purchased service.

Included Revision Round

Additional Fees & Exclusions

The Starter Package includes one revision round. A revision round means the customer reviews the initial videos and submits their requested changes together.

The included revision does not cover a complete change in creative direction, replacing most or all source footage, creating substantially different videos, adding videos beyond the purchased quantity, or requests materially outside original instructions.

The included revision covers reasonable adjustments: • Text or caption corrections • Minor timing, music, or pacing changes • Replacing or adjusting supplied branding • Reasonable clip substitutions using provided footage • Call-to-action changes

Those requests may require an additional fee. We will obtain the customer's approval before performing additional billable work.

Corrections required because SimplyReeled made an editing error will be corrected without counting against the customer's revision round.

Customers should submit revision requests clearly and, whenever possible, consolidate all changes into one message.

Changes resulting from inaccurate information supplied by the customer—such as incorrect pricing, addresses, spelling, promotions, dates, or instructions—may count toward the included revision.

Revision requests should normally be submitted within 7 calendar days of receiving initial drafts. If no revision request is received within that period, SimplyReeled may consider the project approved and complete.

Once the customer approves the final videos or publishes them publicly, the service is considered completed and refunds are generally not available except where required by law.

If a delivered file is corrupted or cannot reasonably be opened because of a SimplyReeled delivery error, we will replace or re-export the file at no additional charge. We are not responsible for compatibility problems caused by outdated customer equipment or unsupported third-party software.

Customers should contact hello@simplyreeled.com before initiating a payment dispute so we have an opportunity to resolve legitimate service concerns.

Approved refunds will generally be returned through the original payment method. Processing times are controlled partly by the payment processor and the customer’s financial institution.

Submitting a fraudulent or knowingly inaccurate chargeback may result in suspension of services and collection of amounts lawfully owed.

hello@simplyreeled.com

Have questions about our short-form video packages, revision guidelines, or refund policy terms? Send us a message and our team will get back to you promptly.

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